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Frequently Asked Questions
1. How do I send repairs to National Circuit?
Fill out a repair form first, it's right on this website
(National Circuit Repair Form)
which will automatically assign an RMA number and alert us that
your item is on its way - this saves time resulting in faster evaluations.
Then carefully pack and ship it to us. Shipping how-to's are provided when
you submit your repair form online. Even if you forget to fill out the
repair form or make a mistake, don't worry - your item will still be
processed correctly and assigned a number when it arrives.
2. How long will it take to get my item repaired and back to me?
Most repairs are completed in 5 to 15 business days. Return shipping
will depend on how far and how fast - usually from 2 to 4 days UPS
ground in the continental United States. Of course, overnight shipping
is available as well to most locations.
3. How much will it cost to repair?
You will receive a free quote after we evaluate your item. By providing
job-specific pricing we can offer you, our customer, the best pricing.
Most repairs can be completed for less than 50% of the cost to buy a new
item. See
Repair Pricing
for more details.
4. What are standard and rush turnaround times?
-
Standard turnaround time: 5-15 working days after approval pending parts
availability
-
Rush turnaround time: 5 working days or less after approval pending parts
availability
5. What is the Free Evaluation Process?
Members of our tech team physically review each item sent in for a free
evaluation. They will look for both obvious evidence of damage as well
as known common faults for that particular item, and for signs of previous
repair attempts. They will test the functionality of some suspect parts
and look for signs of catastrophic failure that would make the unit
unrepairable. They will not do a complete component by component test
during the free evaluation process. Our customers tell us they like
the fact that we offer free evaluations and that their repair prices
are based on the amount of damage to their items.
6. What is National Circuit' Shipping Policy?
The customer is responsible for shipping both to and from National Circuit. You select
the carrier and method you prefer. UPS, Federal Express, and DHL International
are the most common carriers that we have found to be reliable. Your account
number can be used for return shipping if requested. We do not ship U.S. Postal
Service.
7. What happens if the repair does not work (what is the warranty policy)?
Your satisfaction is our commitment. If your item has been repaired and
does not work when it is reinstalled, please call our customer service team
at 888-248-1238. We can assist with many installation questions. If it is
determined that the unit needs warranty repair services, send the unit back
to us with the job number, a note with the nature of the problem, and
contact information. We will get on it right away.
8. What is reference pricing and where is it on the website?
Reference pricing,
is just that - a reference. Your cost may be higher or lower depending on
the damage. The reference cost is what a previous customer paid for the
repair of the same item, but possibly different damage.
Our techs are working very hard repairing many items and meeting deadlines.
However, we can put a technician on the line with you if you have problems
during installation that cannot be answered by our customer service team.
If you are not getting the answers you need from your customer service
representative, please ask to speak to someone else. Our customer service
representatives have varying levels of technical knowledge.
10. How do I approve a quotation?
You will receive a quotation via email, unless otherwise requested. Print
and review the quote and simply sign it authorizing us to do the work and
fax it back at 443-836-9171. If you use Purchase Order numbers, please
include that as well. We will contact you after receipt to coordinate
payment and the repairs.
11. How can I check the status of my repairs?
Please call our customer service team at 888-248-1238 any time from
8:30 am until 5:00 pm Eastern Time. Or, you can email us at
custserv@National-Circuit.com
as well. We are standing by to help you.
12. What is a third party repair house?
A third-party repair house is an independent operation that is not tied
to the OEM's or manufacturers.
13. What are the payment options?
Orders can be prepaid with a major credit card, wire transfer, or a
company check. Many of our customers and most first time customers use
the credit card payment option. Net terms can sometimes be set up for
subsequent orders by checking in with our credit office. All
international sales are wire transfer only.
14. Does National Circuit sell parts?
No we do not sell electronic parts.
15. Does National Circuit sell new or used equipment?
National Circuit currently sells some select items such as Yaskawa and Okuma equipment
as well as some servo motors. Check with our Customer Service Team for
availability.
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